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Products purchased directly from Derma MD Skincare: 

If the item you wish to return was purchased directly from Derma MD Skincare via the phone or our web site in the last 30 days then you may send the product back to us for refund or exchange.

Reasons for Return:

Nature & Lifestyle Products Canada Inc. authentically ensures the purity and quality of Derma MD skincare product line. Customers may request a product exchange, credit card refund or refund check for products returned due to allergy, dissatisfaction with product performance, defective product or product damaged in shipment. We do not refund or reimburse return shipping costs. Items must be received before the refund or exchange is processed. 

Product Returns may be shipped to:

Nature & Lifestyle Products Canada Inc.
2503 Parsons Road #203
Edmonton, AB
T6N 1B8 

If you have any additional questions after reading our return policy, please contact us 866-262-3223 or email info@dermamdcanada.ca.

 

Please include the following with your return:

  • Reason for return
  • Customer Name, Shipping Address, Billing Address and Phone Number
  • Let us know if you would like a replacement of the same product or if you would like the credit amount applied to an order of another item and we will be happy to process that order once we receive your return.
  • If you prefer a credit card refund please provide Credit Card number, expiration date and security code or we are happy to  call you when we receive your return to collect that information
  • If you are requesting a refund cheque, please allow 4 to 6 weeks for processing and mailing of the check

Product purchased from a Derma MD Skincare Authorized Retailer: 

If you have purchased the product from a store, salon, spa or web site that retails Derma MD Skincare Products we encourage you to contact that location directly.